TERMS & CONDITIONS OF SALE

Payment

We accept Visa, MasterCard, Solo, Maestro, and payments made via Amazon Pay and Paypal. We charge for all items as soon as your order is accepted. Back-ordered items are also charged but if they cannot be dispatched within 5 working days we will contact you to either schedule a new delivery date or refund.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of shipment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you place an order on our Website, then you acknowledge and agree that: f you place an order on our Website, then you acknowledge and agree that: 
(i) Proswimwear will charge you through the payment method you have selected for your order and such other amounts that may accrue in connection with the order; 
(ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; 
(iii) if your payment is not received by Proswimwear for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that Proswimwear reasonably prescribes.

Currency

The price of products is calculated according to the rate of exchange between the base currency on our website and the local currency of the destination country at the time you place your order. Proswimwear reserves the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website.

Taxes

For all non-EU destination countries, you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in these terms) as determined by the authorities of the shipping destination country.

Prices

All prices listed on ProSwimwear are inclusive of VAT at the current rate where applicable. We reserve the right to alter prices without notice. For heavier items such as bags, fins and energy drinks, we reserve the rights to charge additional postage at cost.

Savings

Percentage savings displayed on the website and in marketing materials are calculated from the difference between the sale price and the Manufacturers Suggested Retail Price (MSRP).

Tax Charges

Orders made from the UK are subject to VAT. If we are sending products to an address within the European Union prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.

Delivery

ORDERS RECEIVED AFTER 3PM GMT WILL BE DISPATCHED ON THE NEXT WORKING DAY.

Next day and Royal Mail 24H shipping methods will be prioritised for express despatch from our warehouse.

Orders placed on a UK bank holiday will be dispatched on the next working day (Monday to Friday).

Product Availability

Information regarding product availability dates are estimates based on information from our suppliers, these dates can be liable to change and should be taken as only a guide. If you require an item by a specific date, it is best to contact us to ensure that your required item will be available by the date needed.

Partial Orders

Sometimes an item/s will be out of stock at the time of ordering. If this happens, your order will be reserved and held at ProSwimwear, and you will be contacted by our Customer Services Team. They will enquire whether you would like the partial item/s sent out to you, or if you would rather wait for the full order to be in stock before dispatch. The whole package will be dispatched out too you as soon as all product/s come back into stock. If you have any queries regarding this, please contact our Customer Service Team.

Club Discount

We have a Club discount scheme, as well as an affiliate program available to ASA, authorised clubs. For details of the terms and conditions, please email clubs@proswimwear.co.uk or call 01278 550640.  Emailed inquiries will be contacted by a member of our team within 24-48 hours Monday to Friday.

UpgraGarment Care

It must be appreciated that Lycra is a delicate material and life is very limited in chlorinated water. The strength of chemicals will vary, therefore if a high level of chlorine is used,l this may degrade the Lycra quicker. The garment should be hand washed in cold water immediately after use, as chlorine continues to affect the Lycra when left. Avoid wrapping the costume in a towel and if possible put your costume/suit into a mesh equipment bag where it can breathe, this is the ideal way to transport your suit home. Detergents/shampoo and shower gel will degrade Lycra quickly, therefore, we recommend that you do not shower in your suit or machine wash. We recommend the best way to dry your suit is to air dry away from direct sunlight, and do not use radiators or tumble driers. Sitting on a rough poolside can also cause damage to the material of the suit, so it is best to avoid doing this. If you are to follow these guides, you will be able to get more wear out of your suit, saving you money in the long run.

SWIM SUIT CARE GUIDE

Correct Suit Sizing

It is the customers responsibility to correctly measure the wearer, and to check the manufacturers size guide, provided on the ProSwimwear website. Customer Services are available to give advice on sizing, but they cannot see the swimmer, or how the measurements are taken, so ProSwimwear does not bear any responsibility for the suit being the incorrect size.. It is the customer’s total responsibility for the size ordered.

Out of stock and back ordered items
If you have ordered a product that is currently on backorder. If the item is out of stock due to an error on our system, our Customer Service team will contact you to see if there is an alternative item you require or offer you a full refund for the item/s.

Faulty and lost items
Once an item has been deemed faulty or lost as per our policies, the refund will be sent to our accounts team to be processed back to the customer within seven working days.

Promotions

ProSwimwear runs promotions and special offers throughout the year, some promotions have terms where the more you purchase, the more discount you receive! Any items you may decide to return, we will only be able to refund you for the discounted price that you would have paid.

If you are returning an item back to us, please include any free promotional items with it. We reserve the right to refuse a refund if the promotional item is not returned along with your qualifying purchase.

Only one promotional code can be used per order.

Pre-order items are excluded from discounts and promotions.

Warranty

ProSwimwear returns department works in conjunction with our manufacturers, our manufacturers want to be informed of any products deemed to be faulty; therefore all items returned as faulty will be returned to the manufacturer for examination. Once the manufacturer and our returns department have agreed that the product is faulty, then the item can be replaced or credited. ProSwimwear will endeavor to process this as quickly as possible subject to the manufacturer's timescales. However, if the item is deemed to be defective, due to the customers handling or fair wear and tear, then the item will be returned to the customer and no replacement or refund issued.

Privacy Policy

ProSwimwear does not disclose buyers' information to third parties other than when order details are processed through one of the secure payment gateways. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Customer Reviews

You may be contacted by a review website on behalf of Proswimwear to review your order. Proswimwear currently uses Trusted Shops who will send a review request by e-mail of the possibility of submitting a customer review.

Refunds

Returned items
We aim to process refunds for returned items within 14 working days from when the returned items arrive back with us.

If the goods returned to meet the conditions for a return you will be refunded for the full value of the goods returned; you will not be refunded for any shipping costs (unless the goods being returned are faulty).

Returns

For further information on our returns procedure for both the UK and International orders, please click here.

All returns must be accompanied by proof of purchase and the order number.

For International returns, international signed for postage is recommended in case of loss.

International customers may return orders at their own cost through their preferred carrier.

All returned goods must be returned in their original packaging with all tags in place.

Any items that have been worn or used in a pool, or exposed to chlorinated water cannot be returned for a refund.

It is the consumer's responsibility to decide the suitability and fit of all items before using the item in a pool, and making the item unsaleable if returned.

It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer, and not be refunded.

At times we will offer our customers an item free of charge under the terms of a specialist promotion. ProSwimwear offers the free items in good faith, but cannot be held responsible should the item become faulty in anyway and will not be liable for its replacement.

(If we have a high volume of returns, refunds may take up to 14 days to be processed)